If you need assistance and cannot find a solution in the support section, we will be happy to support you personally. In addition, we are grateful for feedback.
Support depends on the selected subscription.
We guarantee support to all customers on our website, via support ticket using the contact form or via the feedback function within the app. We will answer as soon as possible by eMail or contact you by phone in exceptional cases.
Customers with the support subscription are additionally entitled to support by phone.
Support is provided during office hours on business days. During company vacations or public holidays the support is reduced, but even then we try to help you as soon as possible.