Kontakt

Invoice to another e-mail address

Introduction Invoices are automatically sent to the admin e-mail address specified during registration. However, if you wish to receive the invoices at a different e-mail address, you will need to change the admin e-mail address. Important to know The admin account is central for managing your invoices, your subscription and for full access to the…
Delete Account Icon

Delete account

To delete your Alcomo account and the association with your HACCP data, please follow the steps below. This option is available both on our website and in the Alcomo HACCP app. Website Log in to https://www.alcomo.com/en/my-account/ with your admin login. Navigate to the “Account details” tab. Confirm the “Delete account” option. Alcomo HACCP App Log…

Subscription cancellation

Subscription cancellation You can cancel or change your subscription at any time. After cancellation, the app can still be used until the end of the already paid period. If you choose an annual subscription, we guarantee you the possibility to cancel the subscription at any time during the first 3 months if you are not…

Change payment method

Change payment method If your card is about to expire or has already expired, or you simply want to link another card to your account, you have the option to update your payment method. A valid means of payment ensures that the subscription is automatically renewed. If your credit card is expired on the day…

FAQ Subscription & Payment

FAQ Subscription & Payment What payment methods are accepted?For the following payment methods, the app will be unlocked immediately (within 2-3 minutes): Credit and debit cards (e.g. Mastercard, Visa, American Express) Apple Pay Google Pay For the following payment methods there will be a short delay (approx. 1 hour) until the app is unlocked: PayPal…