For the following payment methods, the app will be unlocked immediately (within 2-3 minutes):

• Credit and debit cards (e.g. Mastercard, Visa, American Express)
• Apple Pay
• Google Pay

For the following payment methods there will be a short delay (approx. 1 hour) until the app is unlocked:

• PayPal

For the following payment methods, it may take several business days for us to receive the payment:

• SEPA bank transfer
• Payment via invoice (possible for amounts of CHF/EUR 100.- or more, e.g. for annual subscriptions)

If you choose an annual subscription, we guarantee you the possibility to cancel the subscription at any time during the first 3 months if you are not satisfied with the Alcomo Hygiene App. We will refund the fee of the unused months to your credit card or by bank transfer to a bank account in the SEPA area.

Payments are processed in encrypted form through the payment services “Stripe” or “PayPal”. Both are very large, well-known and trusted providers.

Companies based in Switzerland: In addition to the net price mentioned above, VAT will be charged and added to the price.

Companies domiciled outside Switzerland: The service through the subscription is not taxable. It may be subject to VAT in the country where the registered place of your company is located.

You do not have to sign a contract. Our customers automatically accept our terms and conditions and privacy policy when they register on our website and make a purchase.

If your card has expired or you simply want to link another card to your account, you can update your payment details. Read more here.

You can cancel or change your subscription at any time.

After cancellation, the app can still be used until the end of the already paid period.

If you choose an annual subscription, we guarantee you the possibility to cancel the subscription at any time during the first 3 months if you are not satisfied with the Alcomo Hygiene App. We will refund the fee of the unused months to your credit card or by bank transfer to a bank account in the SEPA area.

You can cancel or change your subscription at any time.

This is easily done in the customer area of our website after you have registered on our website. Read more here.

If you want to test the Alcomo Hygiene App, please use the free demo version. This allows you to already test a large part of the functions of our app and decide whether you want to sign up for a subscription. The monthly subscriptions can be cancelled at any time.

The Alcomo Hygiene App can be downloaded for free on any Android or Apple device. To do this, go to the Google Play Store (Android) or App Store (Apple iOS) on your device and install our app. You can find the app by searching for the term “Alcomo” or by clicking on the link below.

After installation, open the app and then select the demo access. You can test the app for as long as you like. The data entered during the test are only stored on the device for a limited time and are therefore not suitable as proof of compliance.

Alcomo App, Google Play Store (Android): https://play.google.com/store/apps/details?id=com.alcomo.com

Alcomo App, App Store (Apple iOS): https://apps.apple.com/ch/app/alcomo/id1428695646

Yes. Alcomo makes every effort to ensure the security of your data.

• The data is transmitted encrypted.
• The data is stored on a secure server in Switzerland.
• The data will not be sold to third parties.
• We comply with the requirements of the GDPR (General Data Protection Regulation of the EU).

If your means of payment is valid, the data has been entered correctly and the payment still does not work, just contact us. We will be happy to help you. Click here for the contact form.